Privacy policy
This policy explains what BidPorch collects, why it is used and the choices available to account holders and visitors.
Effective August 7, 2026 · Contact support@familyhub.info
1. Information we collect
We receive account identifiers, name and email from the sign-in service; radar criteria, saved opportunities and match feedback you submit; subscription status and billing identifiers from our payment processor; email delivery status; and basic technical logs needed for security and reliability. We do not receive or store full payment card numbers.
2. How we use information
We use this information to authenticate users, operate personalized rankings, deliver requested briefs, provide customer support, administer subscriptions, prevent abuse, troubleshoot failures and improve match quality. We do not sell personal information or use customer radar criteria to advertise third-party products.
3. Service providers
BidPorch relies on hosting and authentication infrastructure, Stripe for payment and subscription management, and an email delivery provider for requested briefs. These providers process information on our behalf under their own security and privacy commitments. Linked opportunity sources are independent sites with separate privacy practices.
4. Retention
We retain account and product data while your account is active and as reasonably needed for service operation, fraud prevention, dispute resolution and legal obligations. Billing event records may be retained longer for accounting and compliance. We delete or de-identify information when it is no longer needed.
5. Security
We use encrypted connections, hosted authentication, server-side authorization, restricted administrator access and limited secret storage. No service can promise absolute security; contact us promptly if you believe your account or data has been compromised.
6. Your choices
You can pause opportunity briefs, download a copy of your product data and delete an eligible account from the dashboard. Active subscribers must cancel through the billing portal before deletion so the subscription is not orphaned. You may also contact us to request access or correction. Some records may be retained where required for legal, security or financial purposes.
7. California and other privacy rights
Depending on where you live, you may have rights to know, access, correct, delete or obtain a copy of personal information, and to appeal certain decisions. We will verify and respond to applicable requests. BidPorch does not sell or share personal information for cross-context behavioral advertising.
8. Changes
We may update this policy as the service and applicable requirements change. We will post the revised effective date and provide additional notice when a change materially affects how account information is used.